We asked patients to select a number from 1 to 5 that best reflected their experience with the diagnostic testing they had at River Radiology with 5 being the highest possible rating and 1 being the lowest possible rating.

5 = excellent, 4 = very good, 3 = good, 2 = fair, 1= poor

Following are the percentage of patients that rated our services 4 (very good) or 5 (excellent):

SCHEDULING
Q1. Ease of making appointment. 95%
Q2. The appointment scheduler was helpful, courteous, and efficient. 96%
Q3. Appointments available within reasonable length of time. 94%

YOUR APPOINTMENT
Q1. Efficiency of check-in process. 99%
Q2. Friendliness, helpfulness, courtesy of front desk. 96%
Q3. Waiting time (keeping you informed if appointment time was delayed. 90%
Q4. Forms were comprehensible and explained sufficiently. 93%

NURSE and/or TECHNOLOGIST
Q1. Nurse caring and courteous. 97%
Q2. Nurse gave adequate explanation of procedure. 98%
Q3. Technologist caring and courteous. 98%
Q4. Technologist gave adequate explanation of procedure. 97%

HOW WOULD YOU RATE YOUR OVERALL EXPERIENCE? 98%